Policies
Refund & Cancellation Policy
What happens to your money when a companion booking is cancelled, declined or disputed.
Draft — pending legal review
This is a plain-language placeholder and is not yet final. It will be reviewed by counsel before launch.
Before the provider accepts
Your payment is only authorised. If the provider declines or doesn't respond within 24 hours, the authorisation is released in full.
Cancelling a confirmed booking
The refund depends on the provider's cancellation policy, shown before you book:
- Flexible: full refund up to 12 hours before; 50% after that.
- Standard: full refund up to 24 hours before; 50% up to 6 hours before; no refund after.
- Strict: full refund up to 72 hours before; 50% up to 24 hours before; no refund after.
If the provider cancels or doesn't show
You get a full refund.
Disputes
If something went wrong, open a dispute from the booking page within 72 hours of the booking ending. Our team reviews both sides and may issue a full or partial refund.
Timing
Refunds go back to your original payment method, usually within 5–7 working days depending on your bank.
Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can contact our Grievance Officer about any complaint relating to content or your use of the service.
Name: [Grievance Officer name — to be appointed] · Email: [grievance@example.com] · Address: [Registered office address, India]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.